Do you have questions about our services, solutions or products? Then you've come to the right place!
Server
What is an IPv6-only proServer (proServer2G)?
BackgroundThe global pool of free IPv4 addresses, from which providers could request additional addresses if required, has been exhausted since January 2011. The regional pool responsible for our region shrank to a critical value in September 2012; ...
My Ansible plays run into a timeout when they are supposed to serve multiple proServers?
BackgroundWith proServer 2.0 ("IPv6-only"), the multiplexing of the SSH connection via the jump host may not work reliably. This can be remedied with a special SSH configuration for Ansible.Activate your own SSH configuration in ansible.cfg ...
How can I protect files within my web server directory from being accessed from the web?
There are two possible procedures here, which can also be combined:File/directory rightsThe web server software (nginx or apache) runs on the proServer with the user ID www, while the PHP scripts are executed with the user ID proserver. All files in...
logrotateWe recommend the use of logrotate. The logrotate configuration is stored under /usr/local/etc/logrotate.conf. If necessary, this includes further configurations under /usr/local/etc/logrotate.d/. A separate configuration file should be ...
What is the SSL session cache and how do I configure it?
For https connections, negotiating the SSL session parameters is relatively complex. These parameters are reused within a single worker thread, but several parallel requests from a browser are likely to land on different workers. An SSL session ...
Will my contract be automatically extended after the trial month?
Yes, when you order a proServer, you enter into a contract which is automatically renewed on a monthly basis. The notice period for your server is 30 days to the end of the term.
If you are no longer satisfied with our service or no longer require our product, simply send an informal e-mail to hosting@punkt.de.It is important to list in this e-mail all services that you no longer wish to receive in the future. The notice ...
What is an SSH key pair and why do I need it for my proServer?
While a password can be cracked with a brute force attack, SSH keys are almost impossible to decipher by brute force alone. When generating a key pair, two long character strings are created. These are called the public key and the private key. You ...
