Do you have questions about our services, solutions, or products? Then you've come to the right place!
Nextcloud
My question isn't answered here. Who can I contact?
If you have any questions, please feel free to contact us at technik@punkt.de. We’ll be happy to answer any questions you may have and will continue to update the FAQ accordingly.
Does my contract renew automatically after the trial month?
Yes, when you order a proServer, you enter into a contract that automatically renews on a monthly basis. The notice period for your server is 30 days prior to the end of the term.
If you are no longer satisfied with our service or no longer need our product, simply send an informal email to hosting@punkt.de.It is important to list all the services in this email that you no longer wish to receive in the future. The notice ...
How does passwordless login using an SSH key pair work?
Yes, when you order a proServer, you enter into a contract that automatically renews on a monthly basis. The notice period for your server is 30 days prior to the end of the term.
Can I restore the proServer to its factory settings?
Yes, a proServer can be restored to its factory settings—with one caveat: We are constantly developing the proServer platform. It is therefore possible that changes have been made to the default configurations provided at the time of delivery.If n...
What is an SSH key pair, and why do I need it for my proServer?
While a password can be cracked using a brute-force attack, SSH keys are nearly impossible to decrypt using brute force alone. When generating a key pair, two long strings are created. These are called the public key and the private key. You can ...
Which users are important, and what are they intended for?
Every newly created proServer includes two users for whom the public keys specified during ordering have been stored.One of these is the user vproXXXX. This user can run sudo without a password and is used to customize the server itself and its ...
Where can I find the PHP configuration on proServer?
The primary configuration file is /usr/local/etc/php.ini. This file is preconfigured during the initial provisioning of the proServer and also uses the files in the /usr/local/etc/php/ directory to configure PHP modules, in the order of their ...
php-fpm is a "PHP FastCGI Process Manager," meaning a program that waits for a web server to launch a PHP script via the CGI interface. php-fpm forwards this request to an already running PHP process (also called php-fpm) or starts a new one if ...
How can I protect files in my web server directory from being accessed via the web?
There are two possible approaches here, which can also be combined:File/Directory PermissionsOn the proServer, the web server software (nginx or Apache) runs under the user ID www, while PHP scripts are executed under the user ID proserver. All ...
