SLA – Service Level Agreement for Our Customers

As part of our SLA, we are available to our customers; our SLAs for critical infrastructure are particularly recommended during off-peak hours.

We tailor our SLA to your specific requirements. We offer standard packages that you can easily sign up for. However, if you need a customized SLA, please don't hesitate to contact us.

The Basic SLA is already included in all of our proServer products—at no cost to you!

The Basic SLA:

Proactive monitoring of the operating system and applications for critical errors
Automatic monitoring of up to 5 services (e.g., HTTP availability, database availability, response time)
Notification of the customer via email (unlimited) or SMS (max. 5 per day)
HTTP service availability: 99.5%
Response time: 4 hours with 8x5 availability
Troubleshooting: Next business day
Included free with every proServer!

More SLAs...