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Server
How does passwordless login using an SSH key pair work?
Yes, when you order a proServer, you enter into a contract that automatically renews on a monthly basis. The notice period for your server is 30 days prior to the end of the term.
Can I restore the proServer to its factory settings?
Yes, a proServer can be restored to its factory settings—with one caveat: We are constantly developing the proServer platform. It is therefore possible that changes have been made to the default configurations provided at the time of delivery.If n...
What is an SSH key pair, and why do I need it for my proServer?
While a password can be cracked using a brute-force attack, SSH keys are nearly impossible to decrypt using brute force alone. When generating a key pair, two long strings are created. These are called the public key and the private key. You can ...
Which users are important, and what are they intended for?
Every newly created proServer includes two users for whom the public keys specified during ordering have been stored.One of these is the user vproXXXX. This user can run sudo without a password and is used to customize the server itself and its ...
Where can I find the PHP configuration on proServer?
The primary configuration file is /usr/local/etc/php.ini. This file is preconfigured during the initial provisioning of the proServer and also uses the files in the /usr/local/etc/php/ directory to configure PHP modules, in the order of their ...
php-fpm is a "PHP FastCGI Process Manager," meaning a program that waits for a web server to launch a PHP script via the CGI interface. php-fpm forwards this request to an already running PHP process (also called php-fpm) or starts a new one if ...
After a patch day, how can I determine whether configuration adjustments are necessary?
We deliver to the directory/usr/local/etc-sampletemplates for all configuration files relevant to the installed package versions. You can use these as a guide and check whether any adjustments are needed.In particular, compare—if available—the ...
Simply running "pkg audit" fails because it attempts to download a list of known security vulnerabilities and, by default, uses a path that is read-only here. However, you can override this path when running the command.Use the following command: ...
BackgroundThe global pool of available IPv4 addresses, from which providers could request additional addresses as needed, has been exhausted since January 2011. The regional pool responsible for our region shrank to a critical level in September 201...
Do my Ansible plays time out when they're supposed to serve multiple perServer instances?
BackgroundWith proServer 2.0 ("IPv6-only"), multiplexing the SSH connection via the jump host may not work reliably. This can be resolved by using a special SSH configuration for Ansible.Enable a custom SSH configuration in ansible.cfg ...