Support Terms and Conditions

For seamless support and clear communication.

Our experienced DevOps and infrastructure team is here to assist you.

Transparency is important to us, which is why you’ll find our support terms on this page.

Support Representative with a Phone

Support is important to us—no long wait times or call centers. Direct contact is what counts!

We’re always here for you to ensure the stability and security of your systems.

Our team of experts is right by your side, with no complicated support tiers. With us, you speak directly with specialists who understand your infrastructure and can provide you with targeted support.

For individual support, we charge an hourly rate of €135 (plus VAT), billed in 15-minute increments.

Please contact us to discuss reducing your individual support costs through a support package.

Das sind keine Augenringe, das sind Schatten großer Taten.
Schorsch, Hosting-Experte at punkt.de