All the information about our contracts

We tailor our SLA to your specific requirements. We offer standard packages that you can easily sign up for. However, if you need a customized SLA, please don't hesitate to contact us.

Download Our ADV Contract Here’s how you and punkt.de can enter into a valid ADV contract:Download the ADV contract to your computer; we have already signed it: ADV Version 1.9.1 DownloadFill out the fields in the formSign the ADV contractSend us the ADV contract you’ve signed via mail or email (info[at]punkt[dot]de)Keep a copy of the contract

Support is important to us—no long wait times or call centers. Direct contact is what counts! We’re always here for you to ensure the stability and security of your systems. Our team of experts is right by your side, with no complicated support tiers. With us, you speak directly with specialists who understand your infrastructure and can provide you with targeted support.For individual support, we charge an hourly rate of €135 (plus VAT), billed in 15-minute increments.Please contact us to discuss reducing your individual support costs through a support package.