proServer - Support Terms

We’re always here for you to ensure the stability and security of your systems.

Our team of experts is right by your side, with no complicated support tiers.

With us, you’ll speak directly with specialists who understand your infrastructure and can provide you with targeted support.

Ways to Contact Us

We offer several ways to contact us with your inquiries:

Via ticket: support@punkt.de
By phone: 0721/9109-500
- If you have an SLA higher than the Basic SLA, please contact the agreed-upon emergency number.
Via chat: In the TYPO3 and Neos community Slack channels, you’ll find our #proServer Slack channels, where we provide support directly within the community (subject to availability).

Support Included with proServer:

We update proServer and all centrally deployed packages on a monthly basis (Patch Day).

You can choose between staging and production systems to accommodate different operational cycles.

Support for maintaining operations is already included in the package price.

Personalized Support:

Our support doesn’t end with our standard services. We also actively assist you with setting up and configuring your operations.

For this personalized support, we charge an hourly rate of €135 (plus VAT), billed in 15-minute increments.

Please contact us to discuss reducing your personalized support costs through a support package.

Contact Support!