Your Support Options

We offer several ways for you to get help

How to Get Support

In general, the support terms and conditions for each product apply to all of our products.

Create a Ticket

For prompt assistance , please use our ticket system: simply send an email to technik@punkt.de. This allows us to respond much more quickly and provide better assistance.

Create a New Ticket

In one of the community Slack channels

Both the TYPO3 and Neos Slack channels have #proserver channels where we’re active and where we also get help from the community.

TYPO3 Slack

Neos Slack

By Phone

In urgent cases, please feel free to contact us by phone

+49 721 9109-500

If you have a higher-level SLA, you will also receive a dedicated phone number for use at any time outside of normal business hours

Support Terms and Conditions

Support is important to us—no long wait times or call centers. Direct contact is what counts! We’re always here for you to ensure the stability and security of your systems. Our team of experts is right by your side, with no complicated support tiers. With us, you speak directly with specialists who understand your infrastructure and can provide you with targeted support.For individual support, we charge an hourly rate of €135 (plus VAT), billed in 15-minute increments.Please contact us to discuss reducing your individual support costs through a support package.

More information about support terms and conditions