All information about our contracts

We focus on your requirements for an SLA. We offer standard packages that you can simply book. However, if you require a customized SLA, please do not hesitate to contact us.

Download our ADV contract for you This is how you and punkt.de can obtain an effective ADV contract:Download the ADV contract to your computer, the contract has already been signed by us: ADV Version 1.9.0 DownloadFill out the fields in the formSign the ADV contractSend us the ADV contract you have signed by post or email (info[at]punkt[dot]de)Keep a copy of the contract

Support is important to us, no long waiting times or call centers. Direct contact is what counts! We are always there for you to ensure the stability and security of your systems.Our team of experts is at your side directly, without complicated support levels. With us, you speak directly to experts who understand your infrastructure and can provide you with targeted support.We charge an hourly rate of €135 (plus VAT) for individual support, which is billed in 15-minute intervals.Please contact us if you would like to reduce your individual support costs with a support contingent.