SLA - Service Level Agreement for our customers

We are available to our customers as part of our SLA, and our SLAs for critical infrastructure are particularly recommended during off-peak times.

We focus on your requirements for an SLA. We offer standard packages that you can simply book. However, if you require a customized SLA, please do not hesitate to contact us.

The basic SLA is already included in all our proServer products, free of charge for you!

The basic SLA:

Proactive monitoring of operating system and applications for critical errors
Automatic monitoring of up to 5 services (e.g. http availability, DB availability, response time)
Notification of the customer by e-mail (any number) or SMS (max. 5 per day)
Availability of the HTTP service: 99.5%
Response time: 4 hours with 8x5 availability
Implementation of fault clearance measures: Next Business Day
Included free of charge with every proServer!

Further SLA...